Frequently asked questions

• Family & Pets

  • What facilities are provided for children at Relais Masseria Caselli hotel?

    This hotel features a children's pool.

• Location & Transportation

  • What transport connects the property and the airport?

    The Relais Masseria Caselli provides an airport shuttle.

• Sightseeing & Attractions

  • What recreational and leisure facilities are provided onsite at this 4-star hotel?

    This accommodation features a hot tub, a sunbathing terrace, and an outdoor swimming pool.

  • What attractions are situated near the property?
    • Santuario della Madonna del Belvedere stands about 10 minutes away by car from this accommodation.
    • Castello Di Serranova sits about 15 minutes away by car from this 4-star hotel.

• Check-in/Check-out & Policies

  • What are the check-in and check-out times at the hotel?
    • Arrival: check-in hours are from 14:00 to 23:00.
    • Late Arrival: late arrivals are available.
  • What are the property policies at the accommodation?
    • Cancellation Terms: free cancellation for stays at this 4-star hotel.
    • Accepted Methods: Mastercard, American Express, and Visa, plus other payment methods.
  • What is the tax policy at this property?
    • Tourist tax: applicable.
    • Tax basis: 1 November - 31 March, EUR 0.00.
    • Exemptions: children under 13.
    • Tax rate: varies seasonally.

• Room & Bed Comfort

  • What in-room facilities can guests expect at this hotel?
    • Guest Conveniences: a minibar as well as an iron and ironing board.
    • Room Selection: air conditioning in a double room and a twin room.
    • Bathroom Comfort: dressing gowns in the bathroom.

• Parking & Accessibility

  • What parking options are available at the 4-star hotel?

    Parking is available at the hotel for free.

  • What accessibility features does Relais Masseria Caselli offer?
    • Accessible Facilities: a lift, allowing step-free transitions throughout the 4-star hotel.
    • Guest Accessibility: rooms with accessible facilities and wheelchair access are available.

• Property Facilities & Services

  • What general property facilities and services are offered at this property?
    • Accessibility: guests have access to a lift.
    • On-Site Facilities: luggage storage and a restaurant available on-site.
    • Terrace Views: seaside views of the sea.
  • What kind of cleaning services can guests expect at this hotel?
    • Guest Care: dry cleaning and ironing service provided for a comfortable stay.
    • Guest Satisfaction: Relais Masseria Caselli Hotel has earned a cleanliness rating of 9.1.